When work orders are created outside of business hours or during Holidaysholidays, service providers and internal facility teams might may not be available at the moment to review and take action on the work orders. For cases in which these WOs are in a high High priority or emergency , these WOs work orders should be redirected to someone a provider who is available at that time.
In Service Automation, admin users have the ability to set up operating hours, and create and set Holidays across all locations or specific locations. Business hours can be set up by different days of the week, and the Holidays can be set up with the desired frequency.
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| title | ⦿ How to Set Business Hours Across All Locations |
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- From the top hamburger menu, click Admin > Location Settings > Business Hours, the Business Hours page appears.
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| title | ⦿ How to Create & Set Holidays Across all Locations |
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- From the top hamburger menu, click Admin > Location Settings > Business Hours, the Business Hours page appears.
- On the Business Hours page, click Add a Holiday button, the Holidays pop up appears.
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- Specify the desired repeat frequency, repeat day, and working hours.
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| title | ⦿ How to Delete Holidays Across All Locations |
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- From the top hamburger menu, click Admin > Location Settings > Business Hours, the Business Hours page appears.
- On the Business Hours page, click Add a Holiday button, the Holidays pop up appears.
- Click on the Holiday you want to delete, the Holidays pop up appears.
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during those hours.
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Locations can set their own business hours and holiday hours only when the administrator has turned on "Location Hours Take Precedence". See Managing Business Hours in the Admin section for more information. |
In this article, you will find out how to set up business hours and holidays for a specific location.
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Setting Up Business Hours for a Location
You can manage the business hours of a location by specifying when it opens and closes.
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| title | ⦿ How to Set Configure Business Hours for a Single Location |
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- From the top hamburger menu , click in the upper-left corner of the page, select Locations & Provider Assignments, the Location page . The Locations page appears.
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 Image Added - Click on the desired location, the Location . You get to the location details page appears.
- From the top tabs, click Navigate to the Business Hours tab. The Business Hours page appears.On the
- Under Business Hours page, fill in specify the business operating hours for the desired location, then each day of the week. For days when the location is closed, select the checkbox under Closed All Day.
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The business hours have been set for the locationoperating hours are updated for the location. |
Managing Holidays for a Location
Once you have configured business hours for a location, you can specify when the location is closed for public holidays.
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| title | ⦿ How to Create & Set Holidays a Holiday for a Single Location |
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- From the top hamburger menu, click Locations & Provider Assignments, the Location page appears.
- Click on the desired location, the Location details page appears.
- From the top tabs, click Business Hours tab. The Business Hours page appears.
- On the Business Hours page, click Add a Holiday button, the Holidays pop up appears.
- Fill out Holiday Name, Holiday Date, and Holiday Frequency. Once you choose the Holiday Frequency, the correspondent detailed preference selections appear.
- Specify the desired repeat frequency, repeat day, and working hours.
- Click Save Holiday button to save the changes, then close the popup window.
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| title | ⦿ How to Delete Holidays for a Single Location |
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- From the top hamburger menu, click Locations & Provider Assignments, the Location page appears.
- Click on the desired location, the Location details page appears.
- From the top tabs, click Business Hours tab. The Business Hours page appears.
- Click on the Holiday you want to delete, the Holidays pop up appears.
- Click Delete holiday button, the correspondent holiday has been deleted for this single locationOn the Business Hours tab of the location details page, navigate to the Holidays section.
- To add a holiday, click Add a Holiday.
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- Enter a holiday name.
- Choose a holiday date.
- Select how often the holiday occurs by choosing a frequency, and then specify on what days of the month or week the holiday repeats.
- Next to Hours, enter the business hours of the location on the holiday. If the location is closed on the specified day, select the Closed All Day checkbox.
- Click Save Holiday to save the changes.
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The holiday is saved, and the business hours you specified get applied to that day. |
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- To edit a holiday, click it, and make the required changes in the overlay that appears.
- To delete a holiday, click Delete Holiday.
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Managing Location Hours by Template
It is possible to update business hours for all locations by template. See how to manage business hours for all locations via a template.
