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RTM requires that users set the stage for their company to manage, track and report on their refrigerated assets. The preparation for companies includes:

  • a conversation with your ServiceChannel Representative to have RTM turned on for your company, including the various Feature Flags that add additional options and customization;
  • designation of Refrigeration Administrators;
  • designation of Refrigeration Technicians, either Internal (company employees) or External Technicians (provider employees);
  • set up of Inventory location, that house refrigerant gasses;
  • loading of refrigerated assets into Asset Manager;
  • setting Leak Rate Thresholds & Calculation Methods; and
  • setting up Refrigerated assets in the Issue List including troubleshooting messages.
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title⦿ How to Designate Refrigerant Tracking Administrators
  1. Navigate to Admin > Permissions > Users.

  2. Either scroll through the list of users or enter their name in the Filter search field, then click the return key.
  3. Click the pencil icon to open the selected individuals account.

  4. Select the Permissions tab.

  5. Ensure that:
    1. a Primary Role  has been selected;
    2. Refrigeration is selected under Trades Permitted; and
    3. Refrigerant Tracking Admin has been checked.
  6. Click Save to complete the process.
  7. Complete the process until all of your Refrigerant Tracking Administrators have been setup.



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