Content Comparison

Should you need information on the legacy Feedback feedback system, seeProviding Feedback on Work Orders in Dashboard 1.0. /wiki/spaces/SCULOC/pages/579111259.

1. In your dashboard, click the Leave Review link in the left navigation panel. All work orders requiring your review appear.
2. Mark a work order’s completion:Find the work order you need to review.
3. Mark whether the work is complete or not.

1. 1. 
      

      Expand
      title To mark as

Complete

2. 1. complete:

In the desired work order listing, select Yes in the Is Work Complete? Section. The Select a Star Rating field

3. 1. Select Yes next to the Is the work complete and to specifications? question. The section for star rating appears. Select

the appropriate

4. 1. a suitable number of stars to rate the provider’s work. The field for a comment appears.

(Suggested) Enter comments

5. 1. Enter a comment describing the quality of

service.

Note
In case you mark a work order as complete and give less than 3 stars, comments are required.

Click 

6. 1. rendered services. The comment is mandatory if you rate the work with one or two stars. Info If additional survey questions are enabled for your company, the section with these questions shows up under the text field for a comment. Сlick View Additional Survey Questions (Optional) to answer the suggested questions. Your admin can make answering additional questions mandatory. In this case, the questions appear right after you give a star rating to a work order. You can submit your review only after you answer all the questions. If you don’t have this feature, contact your ServiceChannel representative to learn how you can add such questions to the work order review workflow. Click Send Review. The page refreshes

, and a grey check mark appears next to “x Stars chosen”, where x is

7. 1. and displays the number of stars

chosen.Mark the work

8. 1. selected for the work order.

      
      

   2. 
      

      Expand
      title To mark as incomplete:

9. In the desired work order listing, select No in the Is Work Complete? section. The Leave a comment box appears.
Enter

10. 1. Select No next to the Is the work complete and to specifications? question. The field for a comment appears. Leave a comment explaining why the work is incomplete

and click 

11. 1. . Info If additional survey questions are enabled for your company and are optional, the section with these questions shows up under the text field for a comment. Сlick View Additional Survey Questions (Optional) to answer the suggested questions. Should your admin make these questions mandatory, they don’t show up because the work is not complete. If you don’t have this feature, contact your ServiceChannel representative to learn how you can add such questions to the work order review workflow. Click Send the provider back to complete the work

 button

12. 1. . The work order moves

back

13. 1. to the In Progress status, and the

service

14. 1. provider receives a notification

to contact the location, along with information on the

15. 1. about the status reversal.

 
17. Repeat step 2 for all desired work orders.

18. 1. 
       

1. In the list of work orders awaiting your review, click  Details  next to the desired work order. The  Notes for Tracking # screen page appears.
2. Click  Add Note below the list of notes. The The Add a Note for Tracking #  screen page appears.
3. Your name should appear automatically. If not, enter your full nameEnter your full name if it does not appear automatically.
4. Enter the Noteyour note in the corresponding field.

5. In the

    

   Choose Recipient

    field

   field, select the appropriate

   recipient(s)

   recipients to email your note.

   (

   Info
   To select

   more than one person, hold Shift or the Control key (PC) / Command key (Mac)

   several people at once, hold Ctrl for Windows and Command ⌘ for macOS, and then click the desired names.

   )

   
   

6. (Optional) Enter additional email addresses in the Enter Email Address(es) Here field.(Optional)  Upload attachments, and enter appropriate descriptions.
7. Click  Submit. The note gets added to the work order.