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You do not have to accept Maintenance work orders. These work orders are automatically accepted on your behalf and are ready for you to start work. |
To respond to non-maintenance work orders from a client through SMS Alerts, you must first add a mobile number to receive new work order alerts for that client. You may add one or more local or international mobile numbers for each desired client.
For clients that you add a mobile number for new work order alerts, you will receive a notification in your mobile whenever a new work order is assigned to you. This message contains key details of the work order, including the trade, priority, due date/time, and location ID/address, as well as the unique code you need to include in your reply in order to accept or decline a work order.
Accepting/Declining a Work Order by Responding to a New Work Order SMS Alert
Each work order alert has a unique set of codes - one for accepting and one for declining the work order. Note that this set of codes is randomly generated and is different for each work order.
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