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First Time Using

FTM

ServiceChannel Provider

Before using the Field Tech Manager mobile app, you must be invited as an internal technician. Your company will send this invitation through an email; you must accept the invitation in order to use FTM ServiceChannel Provider Mobile.

Info

Important: You must use a mobile device to accept the invitation.


FTM Email Invitation to Internal Technicians

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title⦿ How to Accept an FTM Invitation:
  1. Using a mobile device, check your email for the invitation.
  2. Tap Accept. Your mobile device will navigate to a website for you to choose to download the ServiceChannel FTM mobile app through either the Apple Store or the Play Store.

  3. On the Create Password page, enter a unique password in both fields, and then tap Save.

    Note

    Note: Passwords must be 8 characters or more, including capital letters and special characters (for example: #, !, ?, *).


  4. On the Home Page, tap Work Orders. The list of work orders assigned to you appears..


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