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During the implementation process, your ServiceChannel representative assigns the initial batch of internal technicians. Going forward, you may add additional internal technicians to the list. As your internal tech group is considered a 'service provider,' you need to add these new technicians through Provider Automation.

Adding a New Technician

Technician User Role

The Technician role signifies an employee responsible for accessing and completing work orders. By default, users assigned this role only has access to ServiceChannel Provider Mobile. All users assigned the "Technician" role automatically appear under Work Order Assignment.