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Before using the Field Tech Manager mobile app, you must be invited as an internal technician. Your company will send this invitation through an email; you must accept the invitation in order to use FTM Mobile.

Info

Important: You must use a mobile device to accept the invitation.


FTM Email Invitation to Internal Technicians

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title⦿ How to Accept an FTM Invitation:
  1. Using a mobile device, check your email for the invitation.
  2. Tap Accept. Your mobile device will navigate to a website for you to choose to download the ServiceChannel FTM mobile app through either the Apple Store or the Play Store.

  3. On the Create Password page, enter a unique password in both fields, and then tap Save.

    Note

    Note: Passwords must be 8 characters or more, including capital letters and special characters (for example: #, !, ?, *).


  4. On the Home Page, tap Work Orders. The list of work orders assigned to you appears.

How to Accept an FTM Invitation:

  • Using a mobile device, check your email for the invitation.
    • Tap Accept. Your mobile device will navigate to a website for you to choose to download the ServiceChannel FTM mobile app through either the Apple Store or the Play Store
    1. .
  • On the Create Password page, enter a unique password in both fields, and then tap Save.
    Note: Passwords must be 8 characters or more, including capital letters and special characters (for example: #, !, ?, *).
  • On the Home Page, tap Work Orders. The list of work orders assigned to you appears.


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