Page Comparison

Note
This is an optional feature that is turned on by your client.

To respond to non-maintenance work orders from a client through SMS Alerts, you must first add a mobile number in Fixxbook to receive new work order alerts for that client. You may add one or more local or international mobile numbers for each desired client.

For clients that you add a mobile number for new work order alerts, you will receive a notification in your mobile whenever a new work order is assigned to you. This message contains key details of the work order, including the trade, priority, due date/time, and location ID/address, as well as the unique code you need to include in your reply in order to accept or decline a work order.

Accepting/Declining a Work Order by Responding to a New Work Order SMS Alert

Each work order alert has a unique set of codes - one for accepting and one for declining the work order. Note that this set of codes is randomly generated and is different for each work order.

Panel

bgColor	#F9F9F9
titleColor	#0e3367
titleBGColor	#EAEAEA
borderStyle	none
title	⦿ How to Accept a Non-Maintenance Work Order

Reply to the SMS Alert with the appropriate code. For the example above, you will need to reply Ye5m8 to accept the work order.
You will receive a reply confirming that you accepted the work order. The work order changes to In Progress/Dispatch Confirmed status.

Tipnote

title	Accepting Maintenance Work Orders

You do not have to accept Maintenance work orders. These work orders are automatically accepted on your behalf and are ready for you to start work.Planned Maintenance (PM) Work Orders are sent to your email as a bulk work order summary. So you cannot accept or decline them directly via email.

To accept/decline a PM work order, you need to manually change the work order status. The status change is carried out via adding a note. Click View Work Orders from the email to go to the Work Orders List.

The email attachment contains the details of the PM work orders dispatched to you. Follow the instructions in the email to import the .txt file to an .xlsx file.

Email notification about Planned Maintenance work orders dispatched to you Image Added

Panel

bgColor	#F9F9F9
titleColor	#0e3367
titleBGColor	#EAEAEA
borderStyle	none
title	⦿ How to Decline a Work Order

Reply to the SMS Alert with the appropriate code. For the example above, you will need to reply Ne5m8 to decline the work order.
You will receive a reply confirming that you declined the work order.

Live Search

spaceKey	SCUCP
additional	none
placeholder	Search our Knowledge Base
type	page

Panel

titleColor	#ffffff
titleBGColor	#5fa7d0
borderStyle	groove
title	In this Article

Table of Contents

maxLevel	3
minLevel	2
indent	20px

Panel

titleColor	white
titleBGColor	#75a346
title	Related Articles

Filter by label (Content by label)

showLabels	false
max	8
showSpace	false
sort	title
cql	label in ( "providerautomation" , "navigation" , "smsalerts" ) and space = currentSpace ( ) and parent = "614858908"

Versions Compared

Old Version 17

New Version Current

Key

Accepting/Declining a Work Order by Responding to a New Work Order SMS Alert