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Where Should I Go to Add a Note/Attachment?

You can add notes and attachments to a work order either from the work order list view or the detailed view.

Under the Notes tab on the work order details screen, you can: 

  • View and create communications between your team and/or the provider.
  • View automatically generated system notes, such as when a work order gets reassigned or moved to a different status.

For each work order note, you can find the following information:

  • A number next to the blue envelope that indicates the number of people who were sent an email notification of that particular note.
  • Photos attached to the work order if any.
  • Whether the note was marked with the Action Required flag.

Photos and videos are added to work orders as supporting evidence. You can add them either while you are creating the work order, or after the work order is dispatched (as additional notes).

Note

Only add photos and notes related to your work order. Your facilities team as well as all internal and external service providers will see the photos and notes you attach.


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LIST VIEW







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ADD A NOTE

Adding a note to a work order from the list view


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ADD AN ATTACHMENT

Adding an attachment to a work order from the list view


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DETAILED VIEW







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ADD A NOTE

Adding a work order note from the detailed viewImage RemovedAdding a work order note from the detailed viewImage Added


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ADD AN ATTACHMENT

Adding an attachment to a work order from the detailed viewImage AddedAdding an attachment to a work order from the detailed viewImage Removed


Adding a Note

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title⦿ How to Add a Note
  1. On the desired work order, tap Add Note. The Add Note To <tracking number> modal appears.Adding a note to a work order from the list view
  2. Enter a comment in the text field.
  3. (Optional) Turn on the Action Required? toggle if immediate action is required. Once the note is posted, the red Action Required flag will appear on the work order note prompting the recipient of the note to take further action.

  4. (Optional) Tap Add Attachment to post a file together with the note. Select the file type you want to attach.

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    Files that you can attach to work orders in SC ProviderImage RemovedFile types you can attach to a work orderImage Added




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    Adding a note with an attachment to a work order



  5. Tap Proceed. The Assign Recipients screen appears. By default, the internal technicians who are assigned the work order are selected.Selecting recipients of the new work order note

  6. (Optional) Tap the desired recipient(s) to send an email notification, and/or tap Add Email + to include a recipient that is not on the list.

    Note

    Only users with an email address listed in their user permissions will appear in this list.


  7. Tap Send.

After you have posted a work order note, the following happens:


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The note appears on the work order details screen > Notes tab.






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WO notes are displayed under the Notes tab



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An email notification is sent to the selected recipient(s). You can tap the blue envelope ✉ icon to view the list of emails the work order notification was sent.






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Tapping the blue envelope icon displays email addresses of the WO note recipients



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(When the Action Required toggle is turned on) The Action Required flag appears on the note.






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Action Required flag appears on the note if an immediate action is required


Adding an Attachment


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