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You may add users to Service Automation and provide permissions from the Users page. The number of users you may add is unlimited. While adding a new user, you can set the desired password management option and add notification email for receiving work order notes, invoice escalation alerts as well as proposal and work order assignment notifications.

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title⦿ How to Add a User
  1. From the hamburger menu, select Admin > Permissions > Users. The list of users appears. 
  2. Click Add New User. You land on the General Info tab of the user page.
    Adding a new user in Admin - Permissions - Users
  3. Provide a login name for the user in the User Id field.
  4. (Optional) Enter the name of the user in the User Name field.
  5. (Optional) In the Notifications Email field, specify the email to which all notifications will be sent.
  6. Choose the desired password settings by either enabling or disabling the password self-management option:
    1. To enable password self-management:
      1. Select the Password Self Management checkbox. The Password Email field is enabled, and the Password and Confirm Password fields are disabled.
      2. Enter the Password Email.
    2. To disable password self-management:
      1. Clear the Password Self Management checkbox.
      2. Enter the Password.
      3. Re-enter the password in the Confirm Password field.


        Warning
        titleImportant

        The password should be in line with the password complexity requirements displayed in the blue bar at the top of the page. See Configuring Password Complexity for more information.


  7. Click Save. Additional tabs display on the page where you can continue to customize permissions, locations, limits, and other options for the new user.
    Tabs that appear once you save a user

Once you add a user, you can do the following:

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Password Self-Management

The Password Self-Management feature lets you allow users to reset their own passwords securely through their emails. You may enable this feature by contacting ServiceChannel.

Once the feature is enabled, you may easily turn the feature on for individual users in your company by checking the box next to Password Self Management in the General Info tab.

Enabling the Password Self Management checkbox on the user details page

In other instances where multiple users, such as location users, may share a single account, you can add and manage passwords for those accounts by disabling the Password Self-Management option. While users associated with such an account cannot reset the account password, they can contact an Admin user and retrieve the password.

Info

If a newly added user has the Password Self Management option enabled, but they haven’t created their password yet, you can resend a welcome email to them. To do this, click Resend Welcome Email on the General Info tab of the user details page. The welcome email contains a link to create a password that is valid within 14 days. Once the user submits their password, the Resend Welcome Email button disappears from the page.

Clicking the Resend Welcome Email button on the General Info tab of the user details page


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