If you check out with the Completed status and the work order belongs to the trade where resolution and root cause codes are used, you need to pick the codes right after selecting the Completed status for the work order. Select up to three resolution codes and one root cause code from the lists of codes. If no appropriate root cause is listed, you can pick the Other option at the bottom of the screen and enter your understanding of the root cause in the text field that appears. Should you add an erroneous resolution or root cause code, they can be edited in Provider Automation at a later time. |