When enabled, the Site Access rules apply to both Pin Code Technicians and Username/Password Technicians, however, the process is slightly different for each. There are clients who as part of their Site Access rules mandate that all technicians servicing their locations have Username/Password Technician accounts.
Pin Code Technicians vs Username/Password Technicians
Activity | Pin Code Technicians | User Name/ Password Technicians |
|---|
Account Setup | - Option 1
- Can use company’s universal pin code to log in
- Option 2
- Can have a Technician account established through User Management which provides technicians with a unique Pin Code
- A technician self image is loaded into the system
| - Have accounts setup in User Management
- Are provided with a unique Pin Code
- A technician self image is loaded into the system and is becomes the Badge image
|
Technician Badge | - Badge displays company logo and a QR code that identifies the technician
| - Badge displays the Technician’s self image
|
Work Order View | - Must be given the Work Order number to search for in SC Provider
| - Will see a list of all work orders assigned to them in SC Provider
|
Filtering Work Order Views |
The ability to create Filters is - Filters are not available to techs who log in with a
|
Username and passwordFilters are not | - The ability to create Filters is available to techs who log in with a
|
Pin Code. |
View Work Order Notes | - Technicians will be able to read notes created by others as well as add notes to the work order
| - Technicians will only be able to add notes to a work order
|
Push Notifications | - Yes, if enabled by the technician
| |
Checking Into a Work Order | - The process is the same for both
|
- The process is the same for both
| Checking Out of a Work Order |
The process is the same for both | - The process is the same for both
|
Add Media to Work Orders |
The process is the same for both | - The process is the same for both
|
View a Locations Emergency Evacuation Plan |
The process is the same for both | - The process is the same for both
|
