The Quality tab of the Network Summary Dashboard in Contractor Scorecard 2.0 allows you to look at your performance around 4 Quality KPIs and compare across your entire client network AND against the entire ServiceChannel platform.
Sections:
To view Quality Score Calculations jump on over to Contractor Scorecard 2.0 Calculations.
Filters
Refine and deepen your insights by filtering for specific provider(s), priorities, trades, geographic area, date range, location, and brand/company name.
Subscriber Name: You can filter for a singular subscriber for a review or compare several subscribers.
Primary Trade: Search by one trade or several similar trades to get insight on trade specific performance.
Primary Priority: Look at scores associated with work orders of the same priority.
State: View providers by state(s).
Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.
Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose. You can not go beyond 36 months.
Brand: Filter for certain brands in your portfolio.
Performance Level: View scores by the platform wide performance level.
When you filter to a specific data point, your specific data will be ranked against the entire ServiceChannel platform not just that specific data in the platform. Ex: If you filter to see the performance of your plumbers, the dashboard will show how your plumbers rank against the entire platform. It will not compare your plumbers against all plumbers. Stay tuned! That feature is coming out soon with Benchmarking!
Subscriber Count
This tile shows the total amount of subscribers who have a Quality score for the criteria you have filtered. Click on the number to drill into who are the specific subscribers.
Overall Network Quality
This chart shows how you rank across the ServiceChannel platform for all your clients and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which subscriber performance falls into a specific quartile.
When you filter for one subscriber, you will only see the number 1 in subscriber count and over the one bar that will be the color of the platform wide performance tier that provider falls in for Quality. The example below, the provider is in the average tier.
Subscriber Details Table
The Provider details table shows the overall Quality Score along with Completed Repair Work Order Count and 4 Quality KPIs:
| One Time Visit | Check-in | Recall Work Order | Recall on Linked Work Orders |
|---|
- Click on the score in the KPI column you would like to drill into and a window will pop up.
- Choose from:
- All - Shows both Compliant and Non-Compliant work orders
- Compliant - Shows only Compliant work orders
- Non-Compliant - Shows only Non-Compliant work orders
- Scores attached to each work order will be displayed on the last column to the right.
