The MLI (Multi-Level Invoice) Approval History Report displays users who are not approving invoices in a timely manner, in which case the invoice escalated to a higher level of approval. Here, you can view all MLI invoices that auto-escalated past a level (Hierarchy level) without action (reviewed, on hold, rejected or approved) for the past 12 months (by default) or by the criteria set in the all-inclusive filters along the top of the report.

You can download the data and email reports to recipients.

Data in this Visualization

Reports can be filtered by the following: 

The following data is listed in the report, sortable by these column headers:


  • Invoice Number

  • WO Tracking Number

    Click the WO Tracking Number to navigate to the work order details in Service Automation


  • Location Number
  • Provider Name
  • Approver Name


  • Hierarchy Level: Also referred to as MLI Levels. Reference Configuring MLI Levels for more information on set up and configuration 

    A blank Hierarchy Level indicates the invoice did not travel through the MLI approval process and was approved via the automated invoice approval process.  See Configuring Invoice Auto-Approval for more information


  • Approver ID: Same as ServiceChannel UserID

  • Invoice Approved
  • Invoice Status

  • History Creation Date: History of the last date action (reviewed, on hold, rejected or approved) was taken on the invoice