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Refrigeration Work Orders in ServiceChannel Provider

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Internal technicians using ServiceChannel Provider can enter the required information for Refrigeration Work Orders. This includes the addition of or removal of refrigerants, the quantities involved and when required, the leak location, the leak verification method and all of the associated dates and data.

Capturing Initial Charge on Part Entry   

The Initial Charge of a refrigerated asset is the amount of refrigerant added to a system when the system goes into use. Capturing the initial charge of an asset, is required by law and is needed as a baseline when measuring the amounts/percentages of any additions or removals of refrigerants.

Adding Refrigerant Leak Information in ServiceChannel Provider

When a technician services a work order for a refrigerated asset, they have the option of adding the leak information during the service visit via the ServiceChannel Provider app, or it can be added at a later time via Service Automation.

⦿ How to Capture System Charge on Part Entry
  1. Navigate to the Refrigerated work order.
  2. Login to the work order, then tap Stop.
  3. Select a Completed Status, then tap Done.
  4. Add a Description, then tap Next.
  5. When prompted, “Did you use Refrigerant”, select Yes.
  6. Add the refrigerant and the quantity.
  7. Select Initial Charge, as the Reason then tap Done.
  8. On the Add Part Use Details screen, tap Save.
  9. On the Update Usage screen, tap Done.
⦿ How to Add Refrigerants to a Work Order via ServiceChannel Provider
  1. Log into the work order.
  2. Service asset.
  3. Tap Stop.
  4. Select a “Completed” status, then tap Done.
  5. Add a Description, then tap Next.
  6. When prompted, Did you use refrigerant, select Yes.
  7. On the Update Usage screen, tap +Add Part.
  8. Select either an internal inventory location or vendor supplied.
    1. Tap the subscriber location where the inventory is stored;
    2. Scroll through the list of available inventory;
    3. When you have located the desired inventory, tap it;
    4. Change the date, if needed, to the date the refrigerant was used;
    5. Enter the amount of refrigerant used;
    6. Select a Reason why the refrigerant was added, then tap Save; and
    7. Add additional parts as needed, then tap Done.
    1. Tap Vendor Supplied;
      1. Add the part manually, by tapping  Add Part Manually; and
      2. Enter the part information, then tap save.
    1. If using internal inventory:
    2. If using Vendor Supplied:
  9. If the amount of refrigerant added was sufficient enough to breach the established threshold, then a Leak Record will be required:
    Either
    1. Tap Skip to bypass entering Refrigerant information;
      Or

Enter refrigerant information, then tap Done.

Adding Assets to a Work Order in Service Automation
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