Looking for better providers may be time-consuming; identifying if your current providers are performing well or if you need to find better providers are even more headache-inducing processes.
ServiceChannel suggests searching for better providers with Network Opportunities. With Network Opportunities, we analyze your current providers’ performance and give you options to improve your Private Network by comparing existing providers with better-performing ones.
Contact your ServiceChannel representative to enable Network Opportunities and ensure your user has Power User or/and Provider Assignment Editor secondary roles to be able to view Network Opportunities.
You can use Provider Search in multiple ways to ensure your target goal of finding the right providers has been reached.
| Goal | Best Way to Start |
|---|---|
| I want to find providers serving a specific trade within a specific region to compare the providers and choose the one that best fits my needs. | Start the provider search process by entering the desired trade and the needed search area in the Search fields. For example, the Plumbing trade in New York Mills, Minnesota, United States.
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| I know a provider’s name and want to find them to invite to my Private Network. | Start typing a provider’s company name in the first Search field.
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| I want to explore high-performing providers for future projects. | Use the first two Discovery cards to view the best providers in their industry.
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| I want to expand my coverage to ensure all my locations have providers for repair and maintenance services. | Use the third Discovery card to explore providers for specific areas with fewer than 3 providers assigned.
You can also use the cards below the Coverage Map to view the list of providers for a specific trade and location.
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You may have Network Opportunities enabled, but still see the Discovery cards and Coverage Map. It may happen because of the following reasons:
- Your user has Power User or/and Provider Assignment Editor secondary roles to be able to view Network Opportunities.
- Your current providers do not meet the requirements for provider analysis.
- There are no opportunity providers yet to replace old providers. Check if there are new opportunities next month.
About the Provider Search Network Opportunities Page
The Provider Search with Network Opportunities page can be divided into 4 main sections:
- Opportunity Cards Carousel. Each Opportunity Card has a trade and a number of locations where you can potentially improve your Private Network by inviting new, better-performing providers based on their scores. You will also see the average potential performance improvement in percentage.
- The Score Comparison section. Once you have clicked on any of the Opportunity Cards above, you can compare the scores of your current provider assigned to the selected trade and location and better providers working in the same trade. The Triangle icon on the right side of the section allows you to view the potential % of improvement if you select one of the better providers.
- The Locations Map. The map on the right side of the Provider Search page displays locations included in the opportunity you selected in the Opportunity Cards Carousel section.
- Opportunity Actions. These actions let you either remove the selected opportunity from the Opportunity Cards Carousel section or take a closer look at the list of better-performing providers.
Let’s walk through the process of the provider analysis for current and opportunity providers.
About the Current Provider Analysis
Your current providers should meet the requirements such as ranks, locations, and the number of completed work orders at your locations to be considered for analysis and potential replacement with better providers.
New opportunities appear each month. If you do not see any opportunity providers or existing opportunities do not meet your needs, you can check them next month.
Requirement | Description |
|---|---|
| Scores | For Speed, Price, and Quality scores, information is gathered for the last 12 months. The data analysis is based on the work orders completed only for your locations. The Engagement score of your current provider is calculated based on their overall Engagement score, not only for the past 12 months. |
| Affected Providers | Primary ranked providers for a specific trade and location. Note that providers who decided not to appear in the Provider Search will not be analyzed. |
| Locations | Only US locations. |
| Number of Work Orders | A provider should have at least 50 work orders on that trade and location. |
About Opportunity Providers Analysis
Once we have figured out how your current providers are performing, we analyze if there are opportunities for improvement. The following requirements should be met for new providers to appear in the list of opportunities.
Note that at least 3 providers should meet the criteria below so that you can have various options for improvement.
Requirement | Description |
|---|---|
Same County | An opportunity provider should have at least one county as your current provider. |
Better Scores | At least one score (Speed, Quality, Price, Engagement) should be more or equal to 20% of improvement. |
Same Trade | An opportunity provider should serve the same primary trade as your current provider. |
Number of Work Orders | An opportunity provider should have at least 50 work orders on that trade and location. |
Read how to view new opportunities providers in Viewing New Opportunities in Provider Search.
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