administrators have the ability to select from a list which notification email an individual receives. By managing which notification emails are assigned in Service Automation administrators can greatly reduce the number of notification emails sent to any individual therefore freeing up their time to address other issues.
⦿ How to Select which Notification Emails an Individual Receives
- Navigate to Users under the Admin module.
- Select the user whose Notification emails you would like to modify.
- Click The pencil icon next to their name to open the edit module.
- Select the General tab.
- Select the email notifications that person is to receive by checking the checkbox next to each of the notification types.
- Click the Save button to complete the process.