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The option to accept and decline service requests by telephone is available depending on the client's preference, and also based on the category of the Work Order. Only Work Orders in the Open status can be accepted or declined. |
Before calling into the IVR System, be sure to have the following information (found in the service request email):
IVR phone number
IVR pin number
Tracking number, Work Order number or Service ID
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Dialing Into the IVR System
You will hear the greeting.
You will be prompted to choose your language preference.
Note English is the default language. See IVR Language Support, below, to find the options for other languages.
You will be reminded to follow every entry / answer by pressing #.
You can speak to an Operator at anytime by pressing *.
You will be prompted to enter your Unique Pin Number.
You will be prompted to enter your Work Order Number. (Tracking Number, Work Order Number or Service ID Number can be used.)
Depending on the status and type of Work Order, you may be prompted to perform one or more of the following functions: Accept / Decline, Check-In or Check-Out. Select Accept or Decline. The work order changes to the In Progress status.
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IVR Language Support
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IVR Toll-Free Numbers
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(United States only) A unique, toll-free, number can be created upon request. |
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