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The SC Provider app lists all locations and services for which you are permissioned to enter work orders. Ensure that all of the locations and services you perform for your clients are listed in SC Provider when you first download the app. Should you not see the services you perform for a location, speak to your client about the configuration. You may also be able to enter work orders for services not listed in the app.
List of Services
When creating a work order in SC Provider, you should select a service (issue) for which the WO is required. For example, you may see a list of services such as ice control, parking lot, sidewalk, etc. After choosing a service, you should also select the level of this service, as configured by your client.
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Creating a Work Order
Depending on your permissions, you can be allowed to create work orders in ServiceChannel Provider.
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To log in to SC Provider, you can use either your PIN or user ID + password combo. The app UI varies based on the login option. The user ID + password combo offers more capabilities, while the PIN flow is very limited in terms of the available actions. |
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Duplicate Work Orders
If you enter an additional work order within a close time frame from the original work order, that work order will automatically be linked to the first one and the status will change to In Progress - Possible Duplicate CIWO and the NTE will be changed to $0. You will be notified when you create the work order and it will display in Service Automation in the list view, work order details, and linked work orders.
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