For work ordersContractor Initiated Work Orders (CIWO), you negotiate negotiated with your client the pricing for services rendered based on a service level agreement. This information is entered by your client into a pricing matrix in Service Automation. This matrix — along with a services matrix — matches the services you are able to select in SC Provider.
After you submit a work order, the NTE is calculated for the submitted work order. After your work order is validated and confirmed, you can submit an invoice.
What is an NTE
A not-to-exceed amount, usually abbreviated as NTE, is the maximum amount a provider may charge for the services listed on the work order.
What is an Invoice
An invoice is a document sent to your client that contains the description of the provided service and the cost your client should pay.Duplicate CIWO
When a second work order is created for the same service within the set amount of time by your client, your NTE will automatically change to 0 and the work order is linked to the original work order.
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