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When a payment is made using other methods besides ServiceChannel's payment automation tools, you can mark the invoice as paid to change the invoice status in Service Automation. This is beneficial when you need to find invoice payment details when not using accounting systems.
You can mark one or many approved invoices, either in the Invoices module or by using the Invoice Payment Template.
Users with the Invoice Admin secondary role can mark invoices as paid.
Marking a Single Invoice as Paid
Using the Payment Template to Mark Invoices as Paid
See Correcting Payment Invoice Template Errors below for more information on error codes and how to correct them.
Correcting Payment Invoice Template Errors
The Error Description column in the Results file indicates the description of the error. These are usually self-explanatory. Once you fix these errors in the template, you will need to upload the file again. While uploading again, make sure to remove the invoices that have been successfully marked as paid.Below is