Your work order will list the service provider who will arrive at your location to repair the related issue. While on-site, the service provider must Check-in and Check-out to log his/her progress. This is crucial because it drives real-time information through Service Automation about both the services requested and the services provided. Check-ins and check-outs change work orders to the appropriate status.
Check-In/Out Methods
A service provider may check-in or check-out using one of two methods available: IVR or GPSSC Provider mobile app. Your ServiceChannel administrator determines which method service providers will use:
- SC GPS Check-In Provider Mobile App: This is the preferred method. When configured, a service provider should use his/her their mobile phone and theSC GPS Check-In the SC Provider mobile app to check - in and check - out of work orders. Each work order will update accordingly.
- Interactive Voice Response (IVR) system: When configured, a service provider must use a telephone to check - in and check - out. Your ServiceChannel administrator may allow the use of either a landline or mobile phone:
- Landline phone: A service provider may be mandated to use the location’s landline phone to check - in and check - out, to ensure that (s)he has they have arrived at the correct location to address the work order. A landline phone should be made available to the service provider.
- Mobile phone: A service provider is allowed to use his/her their mobile phone to check - in and check - out at the location.
