Displaying a Security BannerWhen using a corporate branded site, you can specify a security message that displays to all users on the login page. This message is useful when alerting users on proper and improper usage of the ServiceChannel site.
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| We do not recommend displaying password hints or other access messages in this security banner. |
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title | ⦿ How to Display the Security Banner Message |
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| - Click the Security Banner tab. (This tab opens by default after navigating to Admin > Permissions > Security.)
- Check the Display Security Banner on Login box.
- Enter the desired security message in the text field.
- Click Save. This message now appears when users log in using a corporate branded URL.
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title | ⦿ How to Remove the Security Banner Message |
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| - Click the Security Banner tab. (This tab opens by default after navigating to Admin > Permissions > Security.)
- Uncheck the Display Security Banner on Login box, and then click Save. The message no longer appears.
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Configuring Auto Lock OutYou can set your system to automatically lockout a user after a number of incorrect login attempts. This prevents users from attempting to guess a password by limiting the number of times they can input a password before being blocked from logging in. A message appears on the login screen when a user is locked out.
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title | ⦿ How to Configure Auto Lock Out |
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| - Click the Auto Lock Out tab.
- Set the number of Failed Login Attempts. Set to 0 for unlimited login attempts (user will not be locked out, even after entering the wrong password numerous times).
- Set the number of minutes or hours before a user account is automatically unlocked. After this time has elapsed, the user will be able to log in again with the correct password. Set to 0 to require a system administrator to manually unlock the account at all times.
- Click Save.
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Configuring Password ComplexityEnforcing users to create strong and complex passwords will help with keeping their accounts secure. This option allows you to specify the minimum password length and whether the passwords must contain characters that will make passwords difficult for unauthorized to guess. By default, all passwords must be at least six (6) characters in length and contain at least one letter and one number.
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title | ⦿ How to Configure Password Complexity |
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| - On the top-left of the page, click the menu icon, and select Admin > Permissions > Security. The Security Banner tab appears.
- Click the Password Complexity tab.
- Select Complexity and check the options as needed:
- Minimum Characters: Require all passwords to have, at minimum, the number of characters you specify here.
- Require Letters: Passwords must include letters.
- Require Lowercase Letters: After checking Require Letters, check this option so passwords must include at least 1 lowercase letter.
- Require Uppercase Letters: After checking Require Letters, check this option so passwords must include at least 1 capitalized letter.
- Require Numbers: Passwords must contain at least one number.
- Require Special Characters: Passwords must contain at least one special character (@#$%^&*).
- Set the Retrieve Password option:
- No: Users will have to contact their system administrator if their password is forgotten. The administrator will reset their password.
- Yes: Users will be able to retrieve their forgotten password by entering their User ID or email address.
- Click Save.
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title | Mobile Logout Inactivity |
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Configuring Logout Inactivity for ServiceChannel Mobile UsersAdministrators can configure how long a user can be inactive in ServiceChannel Mobile before being logged out of the app. With this setting, a user is logged out of the ServiceChannel Mobile app due to inactivity within the specified time period.
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For the ServiceChannel web application, the default system logout is 4 hours. This setting cannot be edited. |
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title | ⦿ How to Configure Inactivity Timeframe |
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| - In Admin > Permissions > Security, navigate to the Mobile Logout Inactivity tab.
- To set the time period of inactivity, pick either Minutes or Hours in the dropdown, and then enter a value in the input field.
- Click Save to confirm your changes.
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Configuring Auto DisableYou can set the system to automatically deactivate users who have not logged in to ServiceChannel within the specified time period. It will help to prevent possible security issues and avoid disabling accounts manually. You can notify them about their accounts being disabled, get notifications yourself when a user is disabled due to inactivity, and receive reports for all users who are scheduled to be disabled due to inactivity.
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title | ⦿ How to Configure Auto Disable |
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| - Click the Auto Disable tab.
- Configure the settings:
Disable User Warning Notification. By default, users will receive three warning emails: one month, two weeks, and one day prior to being disabled. You can adjust the time period for each of these alerts or disable them. Panel |
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title | ⦿ How to Configure Disable User Warning Notification |
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| Here, you can decide when inaсtive users must be alerted about the possibility of deactivating their accounts. You can schedule at least one and at most three warning notifications before the user’s account is disabled. The users will receive an email notification to the email address specified in their profile settings > General Info > Notifications Email. If you wish to disable any warning notifications, uncheck the Send email notifications to users... checkbox.
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Disable User Notification. By default, the users with the Super Admin Role will be notified when the users are being deactivated. You can disable notification or change the recipients as needed. Panel |
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title | ⦿ How to Configure Disabled User Notification |
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| Here, you can specify the users who should receive email notifications each time someone’s account is disabled due to inactivity. - In the Email Recipients field, enter one or several email addresses separated with a semicolon (;).
(Optional) Leave the field empty for the user with the Super Admin Role to get the notification. - Uncheck the Receive an email notification… checkbox if you wish to disable these notifications.
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3. Click Save. Info |
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If you have user accounts both in ServiceChannel Automation and ServiceNow but never log in to SC, the auto disable settings will be applicable to your user profile in ServiceNow. |
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Configuring Password AgingAdministrators can set timeframes for repeated Password usage. You can set up the following:
- Minimum Password Age Policy determines the period of time that a password must be used
before the user can change it. - Maximum Password Age Policy determines the period of time that a password can be used
before the system requires the user to change it.
- Enforce Password History Policy determines the number of unique new passwords that must
be associated with a user account before an old password can be reused.
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title | ⦿ How to Configure Password Aging |
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| - From the navigation menu, select Admin > Permissions > Security. The Security Banner tab appears.
- Click the Password Aging tab.
- For each parameter, set the desired number of days (password age) or unique passwords (password history).
- Click Save.
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