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You can configure business hours and holidays for all your locations by applying global settings, which allows you to control when technicians can service work orders on site. If internal facility teams or service providers are not available outside of the specified operating hours, you may need to redirect high priority and emergency requests to other providers.
Depending on your configuration of work order priorities, the business hours of locations may affect the scheduled date and time of work orders.
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To manage business hours and holidays for specific locations, navigate to the Locations & Provider Assignments module. |
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#BusinessHoursBusinessHours
#BusinessHoursBusinessHours |
BusinessHours
Setting Up Global Business Hours
BusinessHours |
You can manage the business hours of your locations by specifying when they open and close.
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Your global operating hours get updated. |
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In brackets next to Business Hours, you can see how many locations out of their total number the global operating hours apply to. |
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#HolidaysHolidays
#HolidaysHolidays |
Holidays
Configuring Global Holidays
Holidays |
Once you have configured business hours for your locations, you can specify when they are closed for holidays.
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Global holidays that you add apply to all your locations. You can configure holidays for specific locations in the Locations & Provider Assignments module. |
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The global holiday is saved, and the business hours you specified get applied to that day. |
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