ui--macroMission | 2A: Actionable Landing Page (ALP) |
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The This lesson explains what the Actionable Landing Page ( or ALP) helps you see the emergency and non-emergency work orders that you need to take the quickest action, like emergency work orders that were declined by providers, or work orders where providers are late to arrive onsite. (5 minutes)| Rw ui tab macro |
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| title | Mission is and how it helps you to act on work orders, proposals or invoices in need of attention. (2:22 minutes)
Learn more in ServiceChannel University: Home Page - Actionable Landing Page (ALP)
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| title | 2B: Searching and Reviewing WOs |
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Once work orders are entered, learn here how to search for and review them. (5 minutes)Learn how to search for the work orders in Service Automation and identify the details of a work order. (5:51 minutes)
Learn more in ServiceChannel University: Taking Actions on Work Orders from the List View
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| title | 2C: Adding Notes and Attachments |
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In this video, you will learn how to communicate with your provider via notes and attachments in Service Automation and view all the notes left on a work order. (3:14 minutes)
Learn more in ServiceChannel University: Taking Actions on Work Orders from the List View
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| title | 2D: Editing Work Orders |
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In this video, you will learn how to update the information that has changed in the current work order in Service Automation, such as:
• Scheduled date
• Not-to-exceed amount (NTE)
• Problem description and more.
(1:58 minutes)
Learn more in ServiceChannel University: Taking Actions on Work Orders from the List View
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