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You can reset a user’s password, send an email, and deactivate a single user right from the users list without opening a user profile. Check the box next to the user photo, select the required option in the Action dropdown, and click Submit.

1. In the User Management section, click the first or last name of the user whose profile you want to edit. The Update User page appears.
2. Navigate between the tabs at the top of the profile to quickly find the information you want to modify.
   
   • To change the user’s first, last, and middle name, email address, mobile phone number as well as upload their photo, stay on the General tab.
   • To update the user’s address, office and home phone numbers, and other contact info, go to the Additional Contact Info tab.
   • To enter the employee’s ID, title, and team/crew, navigate to the Employee Details tab.
   • To assign a shift to a user, navigate to the Shifts tab.
3. Click Save at the bottom of the page. The user profile is updated.
4. Click Close in the upper right corner to exit the user profile.

1. In the User Management section, click the first or last name of the required user. The Update User page appears.

2. On the General tab, find the Access section, and make the changes you need.
   

   • To change the user role, select the required option in the User Role dropdown.

   • To add or delete Provider Automation and SC Provider Mobile access levels, select or deselect Provider Automation User, Provider Automation Admin, and Technician checkboxes.

   • To change Fixxbook permissions, use the Directory / Fixxbook Permission dropdown.

   Tip
   To learn what each role and access level means, hover over the info icon next to the field. For more info, see Provider Automation User Roles and Access.

   
   

3. Click Save at the bottom of the page. The user profile is updated.

The Receive Work Order Dispatch Emails on Assignment checkbox appears on the Additional Contact Info tab only when an employee whose profile you are modifying has the "Technician" access level.

1. In the User Management section, click the first or last name of the required user. The Update User page appears.
2. At the bottom of the page, click Reset Password. The Reset User Password pop-up window shows up.
3. Click Confirm.

The user receives an email and can reset their password by following the link in the email.

1. In the User Management section, click the first or last name of the required user. The Update User page appears.
2. At the bottom of the page, click Email. Your default email app opens with the user’s email address added to the recipient field.

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   In the User Management section, select the users for whom you want to reset passwords by checking the boxes to the left of their photos.
2. Navigate to the Action dropdown in the lower right corner, select Reset Password, and then click Submit. The confirmation pop-up window opens.
3. Click Confirm.

Each of the selected users receives an email and can reset their passwords by following the link in the email.

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   In the User Management section, select the users to whom you want to send an email by checking the boxes to the left of their photos.
2. Navigate to the Action dropdown in the lower right corner, select Email, and then click Submit. Your default email app opens with the selected users’ emails populated in the recipient field.