Versions Compared

Version Old Version 3 New Version Current
Changes made by

Chellie Esters

Anastasia Simonovich

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Administrators have the ability to select from a list which notification email notification email an individual receives. By managing which notification emails are assigned in Service Automation, administrators can greatly reduce the number of notification emails sent to any individual, therefore freeing up their time to address other issues. 
Panel
bgColor#F9F9F9
titleColor#0e3367
titleBGColor#EAEAEA
borderStylenone
title⦿ How to Select which Notification Emails an Individual Receives
  1. Navigate to Users under the Admin module.Click the hamburger menu, and then select Admin > Permissions > Users. 
  2. Select the user whose Notification notification emails you would like to modify. 
  3. Click The the pencil icon next to their name to open the edit module. 
  4. Select the General Info tab. 

  5. Select the email notifications that person is to receive by

    checking

    selecting the checkbox next to each of the notification types.

    Info

    Should the user no longer wish to receive these notifications, uncheck the box. 

    Email notification settings for a userImage Added

        • Invoice Escalation Alerts: With multi-level invoice approval, you can enable the following types of MLI email alerts for the person: 
          • An email reminder about the invoices that are waiting to be approved or reviewed 
          • An email alert about the invoice being auto-escalated to the next level within the following 24 hours if the user doesn’t take action 
          • An email warning about invoices that do not have the next MLI level to escalate 
          • An email warning about invoices that do not have the assigned users to escalate 
            Learn more about multi-level invoice approval. 
        • Proposal Assignment Notifications: When a proposal is assigned to this person, theywill receive an email notification. 
        • Work Order Assignment Notifications:After a work order is assigned to this person, they will get an email notification about the WO assignment.
        • Work Order Notes:When the checkbox is selected for a person, and the email is specified, this person can be manually picked as the recipient of the WO note email alert when someone adds a new note to a work order.

    Image Removed
        •  
        • Proposal MLP Notifications:Approvers in the multi-level proposal (MLP) approval hierarchy will be notified when proposals are automatically escalated to their MLPlevel, and they will need to take action on the proposal.Learn more about multi-level proposal approval. 

  6. Click the Save button to complete the process. 


Live Search
spaceKeySCU
additionalpage excerpt
placeholderSearch our Knowledge Base
typepage

Panel
titleColor#ffffff
titleBGColor#5fa7d0
borderStylegroove
titleIn this Article

Table of Contents
maxLevel3
minLevel2
indent20px

Image Modified

Panel
titleColorwhite
titleBGColor#75a346
titleRelated Articles

Filter by label (Content by label)
showLabelsfalse
max8
showSpacefalse
sorttitle
cqllabel in ( "notifications" , "email" , "emailnote" ) and space = currentSpace ( )