Page Comparison

Before we jump into Service Automation, it's important to know how work orders move through the application. Watch this video to learn about the typical lifecycle of a work order. (5 minutes)

Learn what work order statuses mean in Service Automation, and how each status affects each work order's lifecycle.

Learn how to add notes and attachments to the work orders when needed in Service Automation.

Learn how to edit work orders in Service Automation, so you can keep your facilities team informed of the changes.

Learn to review and take action on proposals submitted by providers in Service Automation.

Mission 2D : Completed WOs and InvoicingLearn to review completed work orders and take action on invoices in Service Automation.

Rw ui tabs macro

Rw ui tab macro

title	Mission 1A: Lifecycle of a Work Order (WO)

Rw ui tab macro

title	Mission 1B: Work Order Statuses

Rw ui tab macro

title	Mission 2A : Adding Notes and Attachments

Rw ui tab macro

title	Mission 2B : Editing Work Orders

Rw ui tab macro

title	Mission 2C : Reviewing Proposals

Div

id	GS1
align	left
dir	ltr
title	Getting Started

You will learn what stages a work order goes through during its lifecycle in Service Automation along with the roles you and your provider own in this process. (2:16 minutes)

Learn more in ServiceChannel University: Work Orders

Html macro

<a href="https://servicechannel.wistia.com/medias/tlb9in26lt" target="_blank"> <img align="center" width="100%" height="100%"  src="https://sclearning.blob.core.windows.net/scu/GS-Subscribers/GS-Lifecycle_of_a_Work_Order.jpg"/></a>

Live Search

spaceKey	SCU
placeholder	Search our Knowledge Base
type	page
labels	fm

Panel

titleColor	white
titleBGColor	#75a346
title	Related Articles

Filter by label (Content by label)

showLabels	false
max	8
showSpace	false
sort	title
cql	label in ( "workorders" , "serviceautomation" ) and space = currentSpace ( )

Versions Compared

Old Version 26

New Version Current

Key