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Before we jump into Service Automation, it's important to know how work orders move through the application. Watch this video to learn about the typical lifecycle of a work order. (5 minutes)

Learn what work order statuses mean in Service Automation, and how each status affects each work order's lifecycle.

Learn how to add notes and attachments to the work orders when needed in Service Automation. 

Learn how to edit work orders in Service Automation, so you can keep your facilities team informed of the changes. 

Learn to review and take action on proposals submitted by providers in Service Automation. 
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titleMission 1A: Lifecycle of a Work Order (WO)
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titleMission 1B: Work Order Statuses
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titleMission : Adding Notes and Attachments
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titleMission : Editing Work Orders
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titleMission : Reviewing Proposals
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titleGetting Started

You will learn what stages a work order goes through during its lifecycle in Service Automation along with the roles you and your provider own in this process. (2:16 minutes)

Learn more in ServiceChannel University: Work Orders


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