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| title | Mission 2A: Actionable Landing Page (ALP) |
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The This lesson explains what the Actionable Landing Page (or ALP) is and how it helps you see the emergency and non-emergency work orders that you need to take the quickest action, like emergency work orders that were declined by providers, or work orders where providers are late to arrive onsite. (2:35 minutes)to act on work orders, proposals or invoices in need of attention. (2:22 minutes) Learn more in ServiceChannel University: Home Page - Actionable Landing Page (ALP)
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| title | Mission 2B: Searching and Reviewing WOs |
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Once work orders are entered, learn here Learn how to search for and review themthe work orders in Service Automation and identify the details of a work order. (5: 55 51 minutes) Learn more in ServiceChannel University: Taking Actions on Work Orders from the List View
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| title | Mission 2C: Adding Notes and Attachments |
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Learn In this video, you will learn how to add communicate with your provider via notes and attachments to the work orders when needed in Service Automation and view all the notes left on a work order. (3: 18 14 minutes) Learn more in ServiceChannel University: Taking Actions on Work Orders from the List View
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| title | Mission 2D: Editing Work Orders |
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Learn how to edit work orders in Service Automation, so you can keep your facilities team informed of the changes. (2:12 minutes)In this video, you will learn how to update the information that has changed in the current work order in Service Automation, such as:
• Scheduled date
• Not-to-exceed amount (NTE)
• Problem description and more. (1:58 minutes) Learn more in ServiceChannel University: Taking Actions on Work Orders from the List View
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