- For single-location users or Dashboard only users: Displays the Logout button.
- For multiple-location users: Displays the Choose Location button.
- For ServiceChannel Administrators: Displays the Close button.
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The Dashboard is divided into the following segments:
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Your permissions determine access to these segments, as set by your ServiceChannel administrator. |
The Dashboard is divided into the following segments:
Image RemovedI. Left Navigation Panel
:Links that steer you to the appropriate pages in the Dashboard, as follows:
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You may see additional links that navigate to more information, such as user guides, company information, classes, or dashboard administrative privileges. |
Left Navigation Panel | Description |
Summary | Provides a calendar view of each Location’s scheduled work orders; work orders that were completed within the past day; work orders that require your feedback; and work orders waiting for invoice approval. |
Request Service | Authorizes a user to create and submit work orders. |
View Open Tickets | Provides details on all work orders in both the Open and In Progress statuses. |
View Work History | Provides details of all work orders in any status from the past 12 months. |
View Invoice History | Provides details of all invoices from the past 12 months. |
Approve Invoices | Allows a user to review and take action on Open, On-Hold / Disputed, and |
Reviewed invoices. | |
Leave Feedback | Allows a user to submit feedback about a service provider’s level of service while working on a work order. |
Mobile Access Code | Authorizes mobile users with single-sign on (SSO) access to generate an access code for use with the Service Automation Mobile App. |
bgColor | #F9F9F9 |
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titleColor | #2970CA |
titleBGColor | #EAEAEA |
borderStyle | none |
title | ⦿ How to <replace this text> |
Heading 2 looks like this - choose Heading 2 and then change the color to the top row, 5th from the left.
and Heading 3 should look like this - choose Heading 3 and then change the color to the top row, 5th from the left.
II. Dashboard Display Area
After clicking one of the above links, this area displays the page details.
III. Dashboard Bar
- The left side of the bar will display either a title, a workflow, or additional sorting criteria, depending on the page displayed.
- The right side of the bar displays the Dashboard’s Location number.
IV. Top-Right Corner
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