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Before we jump into Service Automation, it's important to know how work orders move through the application. Watch this video to learn about the typical lifecycle of a work order. (5 minutes)

Learn what work order statuses mean in Service Automation, and how each status affects each work order's lifecycle.

Mission: Adding Notes and Attachments
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titleMission 1A: Lifecycle of a Work Order (WO)
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titleMission 1B: Work Order Statuses
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titleGetting Started

You will learn what stages a work order goes through during its lifecycle in Service Automation along with the roles you and your provider own in this process. (2:16 minutes)

Learn more in ServiceChannel University: Work Orders


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