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The Request tab allows you to customize the work order creation process for dashboard users including, for example, settings for duplicate work order warnings and recalls.

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List of Settings Under the Request Tab

• Enable Request Wizard (Dashboard): Allow dashboard users to add work orders.
• Enable Request Wizard (Mobilw): Allow dashboard users to add work orders in SC Mobile.
• Enable Issue List Selection via Keyword Search (Dashboard): Users can use keywords to quickly identify issue list selections. 
• Asset First Work Order Creation: Allows users to create asset-based work orders in SCM from a selected dashboard.  
• Turn Off Problem Description: Stop users from adding problem description for work orders.
• Enable Location Notes: (Applies to Dashboard 2.0 only.) Allow dashboard users to view location notes while adding a work order for a location. 
• Enable Location Attachments: Turn it on to see the View Attachments link in the Location Notes section while creating a work order.
• Show Private Store Notes: (Enable Location Notes must be turned on) Display location notes from location note headers that are marked as  Private Private.
• Always show location notes: Allows user to always see location notes.
• Show Last Service Call: Show the previous service request description and status in the new request email sent to service providers.
• Show Provider Phone Number: Display the service provider’s phone number on the confirmation screen after a new request is submitted.
• Set Original Vendor for Recalls: Assign recalls to the original service provider; when this box is left unchecked, a recall will be assigned to the primary ranked provider, even when a different service provider originally completed the work order.

• NTE to Zero For Recalls: Set the NTE to zero to for recalls.

  Note
  Remember to enable Set original Vendor for Recalls when you set NTE to Zero for Recalls.

  
  

• Days Of History To Display: The maximum age (in number of days) of completed work orders that display as possible duplicates while creating a similar work order.

  Note
  Work orders in the Open status may list as possible duplicates even when they are older than the number of days specified.

  
  

• Show Store Warranty: Settings for stores under warranty:
  • None: Allow users to create work orders for stores under warranty; store warranty message does not display.
  • Show: Display store warranty message in the Request Service screen, but allow users to create work orders.
  • Stop: Prevent users from creating work orders for a store under warranty.
• Store Warranty Message: Warranty message to display if you selected Show in Show Store Warranty, above.
• Confirmation Message: Confirmation message that appears after a user submits the work order.
• Duplicate Message: Custom message that will display when potential duplicate work orders occur.
• Provider Not Found Message: Custom message to appear when a service provider has not been assigned for the selected trade.
• Filters For Duplicates: Criteria to identify duplicate work orders (similar work orders in the Open, In Progress, and Completed statuses list as possible duplicates):
  • Area
  • Problem Type
  • Equipment

  • Problem Code

    Note
    These filters get applied only when the trade is the same on potential duplicates and on the work order you are trying to create.

    
    

• Excluded Categories For Open Duplicates: Open or In Progress work orders belonging to the selected categories do not display as possible duplicates.
• Excluded Categories For Closed Duplicates: Closed work orders belonging to selected categories do not display as possible duplicates.
• Excluded statuses: Work orders in selected statuses do not display as possible duplicates.
• Disable Duplicate WO for Trade: Prevent users from creating new work orders for selected trades when an original work order exists in Open, In Progress, or Completed/Pending Confirmation status.
• Enable asset: Allow dashboard users to select specific assets for new work orders.

• Asset Not Listed: Gives users the option to select Asset Not Listed when creating a work order and the specific asset is not listed.

• Enable Asset Replacement Flag: Allow dashboard users to mark an asset for repair or replacement.Enable Location Notes: (Applies to Dashboard 2.0 only.) Allow dashboard users to view location notes while adding a work order for a location
• Skip troubleshooting steps: Troubleshooting step is skipped during work order creation process. 
• Hide work order priority field: Able to hide work order priority field.