| HTML Comment | ||
|---|---|---|
| ||
LOCALIZABLE PART STARTS HERE |
When work orders are in the Completed/Pending Confirmation status,
depending on your configuration,the location contact and the user who created the work order receive
feedbackreview reminder emails
as belowfor 3 to 5 days.
(Usually afterAfter this period, work orders
are set toautomatically move to the Completed/Confirmed status
.)The feedback
, but this depends on your system settings.
| Info |
|---|
You may be asked to leave a review for work orders in other statuses as well. Based on your company business needs, your admin configures what work orders statuses should trigger the star review process |
Review Reminder Email
The review reminder email has key work order details, such as the
problem code, work order created and completed details, and the provider name andstatus, trade, and caller as well as the provider company name and its contact information.
This email also has a section with stars that directs you to the review process.
Initiating a Review
You may click any number of stars as appropriate
forto rate the provider performance on the work order
; when.
When you click
onthe stars
from your computer, the
Leave Reviewpage for leaving a review opens in your dashboard
openswith the stars selected. From this page,
from whereyou may complete the star review process.
(Note that you need to be logged in to view your dashboard and complete the review steps
.).
| Info |
|---|
You may be allowed to leave a review on a work order without logging into your dashboard. In this case, you receive an email that contains a link leading to the web page similar to the Leave Review dashboard page. Follow this link to confirm whether the work is complete, star rate the provider performance on the work order, leave a comment, and answer custom survey questions if any. Drop a line to ServiceChannel to enable the process of leaving work order reviews anonymously via email as well as learn how to add custom survey questions to your star review workflow. |
| HTML Comment | ||
|---|---|---|
| ||
LOCALIZABLE PART ENDS HERE |
| Live Search | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
|
| Panel | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ||||||||||||
|