Page Comparison

The Quality tab of the Network Summary Dashboard allows you to look at provider performance around 4 Quality KPIs and compare your provider(s) across the entire ServiceChannel platform of providers.

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Sections:

1. Filters

2. Provider Count

3. Overall Network Quality

4. Provider Details Table

To view Quality Score Calculations jump on over to Contractor Scorecard Calculations.

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Filters Filters

Filters

Refine and deepen your insights by filtering for specific provider(s), priorities, trades, geographic area, date range, location, and brand/company name.

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• Provider Name: You can filter for a singular provider for a review or compare several providers.

• Primary Trade: Search for providers by one trade or several similar trades to get insight on trade specific performance.

• Primary Priority: Look at scores associated with work orders of the same priority.

• State: View providers by state(s).

• Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.

• Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose. You can not go beyond 36 months.

• Location: Filter for work performed at certain locations.

• Location Note Headers: Use this to filter out certain locations to keep from skewing data.

• Location Note Value: Use this to filter out certain locations to keep from skewing data.

• Brand: Filter for certain brands in your portfolio.

• Company Name: Filter for certain companies in your portfolio.

• Performance Level: View scores by the platform wide performance level.

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Provider Count Provider Count

Provider Count

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Tiers Tiers

Overall Network Quality

Image AddedThis chart shows how your provider(s) rank across the ServiceChannel platform and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which providers fall into a specific quartile.

When you filter for one provider, you will only see the number 1 in provider count and over the one bar that will be the color of the platform wide performance tier that provider falls in for Quality. The example below, the provider is in the average tier.

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Table Table

Provider Details Table

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The Provider details table shows the overall Quality Score, Repair Work Order Count, and the 4 Quality KPIs:

Heading 2 looks like this - choose Heading 2 and then change the color to the top row, 5th from the left.

and Heading 3 should look like this - choose Heading 3 and then change the color to the top row, 5th from the left.

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