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scanning-assets
Scanning an Asset Tag

When a work order has an associated asset, you may be required to scan and validate the asset upon check-in.

Note
Whether you can scan assets in ServiceChannel Provider depends on your client's preferences configured in

. Scanning an Asset

Service Automation.

The ability to scan asset tags in the SC Provider mobile app comes in especially handy when you need to:

Validate the work order assigned to you is associated with the right asset
Check that the asset location captured in the database matches the asset actual location
Update an asset on a work orderImage Added

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title	⦿ How to Scan an Asset

Tap Scan. Your camera opens, and you can scan either the QR or the NFC code on the asset.

Screen displaying asset scanning methods that you can use to scan an asset tag Image Removed Scanning an asset in SC Provider Image Added

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The scanning method depends on your subscriber’s preference configured on the Asset Rules page in Asset Managerin Service Automation. If both scanning methods are allowed, opt for the preferable method. When only one method is enabled, your camera opens right away without giving you an option to choose the method.

Switch between the two tabs below to learn what scenarios are possible after you scan an asset tag.

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title	a. ✅ Asset is successfully scanned

The app searches for the match and displays the found asset. Based on your purpose of scanning the asset tag, you see the corresponding button that allows you to take the required action on the asset, for example, to add the asset to the WO. Asset details screen Image RemovedYou can review asset details, and then validate the asset.

App shows the matching asset after you scan an asset tag Image Added

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title	b. ❌ Asset isn't scanned

When scanning fails, the app shows you the following error. There may be a problem with your scanner or asset tag. Read Troubleshooting a Scanning Error below to learn how to resolve the issue.

Error that appears if scanning fails

Scanning an NFC Asset Tag

If your mobile device is natively capable of reading Near Field Communication (NFC) tags, you can search for and validate assets by scanning their NFC tags. Once you’ve scanned an NFC tag, you get the information on the associated asset. It allows you to make sure you are in front of the equipment that needs to be repaired or replaced per the created work order.

Since NFC operates over just a few inches, you should hold your mobile device close to the asset tag.

How to scan an NFC tag

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Only the newest iPhones have NFC enabled natively: XS, XS Max, XR, 11, 11 Pro, iPhone SE (2nd generation).
Your device should run iOS 11 or later.

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Most Android phones natively have NFC capabilities.

Note
To scan NFC asset tags, your client should enable this scan method for you in Service Automation.

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title	⦿ How to Scan an NFC Asset Tag

Tap Scan, and select Scan NFC Tag.
Approach your device to the NFC tag on the asset.
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If the asset tag is successfully scanned, the app searches for the match and shows you the details of the asset found.

In case you get an error upon scanning, read Troubleshooting a Scanning Error below.

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Troubleshooting a Scanning Error

There are a few reasons that may stand behind the scanning error, for example, the asset tag you are trying to scan is damaged, or there is an issue with the scanner on your device.

The button at the bottom of the asset details screen corresponds to your purpose of searching for the asset. In the screenshot below, the Add Asset button permits you to add the asset to an existing work order. Note that when you need to update the asset on the WO or validate the asset upon check-in, you will see the corresponding button

.

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title	⦿ Resolution

Try to re-scan an asset tag.
If the issue persists, tap Unable to Scan, select a reason, and hit Save.

Note
When you pick Other, note that the reason you enter shouldn't exceed the 50-character limit.

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Tap the search icon 🔍 in the upper-right corner, and look for the required asset manually. You can enter the asset tag ID, type, brand, or serial number in the search field.
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Once the asset is found, tap the asset. The asset details page opens.