ServiceChannel Provider
ServiceChannel Provider , or SC Provider, is a mobile application that is used by external field technicians to receive, view, and record parts usage , and as well as to check into and out of work orders dispatched through Service Automation.
Setting
- Up
ServiceChannel SC Provider for Internal Technicians
ServiceChannel SC Provider is available for both IOS iOS and Android devices and can be downloaded from their respective app stores.
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Important: It is Important for users to keep their version of Keep the SC Provider mobile app updated. This ensures that any new functionality is available. |
External technicians who will be using SC Provider to manage and process work orders must have an account established , for them , in User Management, before before they can be assigned work orders, or they can request an account by first downloading the SC Provider application application and then requesting access.
Adding Technicians to SC Provider
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| bgColor | #F9F9F9 |
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| titleColor | #0e3367 |
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| titleBGColor | #EAEAEA |
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| title | ⦿ How to Create a Technician Account for ServiceChannel SC Provider |
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Navigate to under Administrationto Administration > User Management , .
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Click Invite User.
Complete both the Basic and Access forms, and then click the Invite button.
You will receive confirmation that the invitation was has been successfully sent.
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Each Technician will need technician needs a ServiceChannel Provider account in order to receive and process work orders. Technicians are informed by email when they have been invited to set up an account. Each technician will have has to respond to the invitation , by clicking the Start Now button in in the invitation email that they receive.
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| bgColor | #F9F9F9 |
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| titleColor | #0e3367 |
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| titleBGColor | #EAEAEA |
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| borderStyle | none |
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| title | ⦿ How to Respond to an Invitation from Provider Automation (Technician Invitation) |
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Navigate to your email account and locate the message sent from your employer.Click the Start Now button.
Image RemovedComplete the 3 presented forms, including setting a password.
Image RemovedYou will receive confirmation that your account has been successfully registered.
Image RemovedSee Being Invited to Use SС Provider for a detailed instruction.
