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ServiceChannel Provider

ServiceChannel Provider or SC Provider is a mobile application that is used by external field technicians to receive, view, record parts usage, and check into and out of work orders dispatched through Service Automation.

Setting-Up ServiceChannel Provider for Internal Technicians

ServiceChannel Provider is available for both IOS and Android devices and can be downloaded from their respective app stores.

External technicians who will be using SC Provider to manage and process work orders must have an account established, for them, in User Management, before they can be assigned work orders, or they can request an account by first downloading the SC Provider application and then requesting access.

Adding Technicians to SC Provider

Each Technician will need a ServiceChannel Provider account in order to receive and process work orders. Technicians are informed by email when they have been invited to set up an account. Each technician will have to respond to the invitation, by clicking the  Start Now button in the invitation email that they receive.