Refine and deepen your insights by filtering for specific provider(s), priorities, trades, geographic area, date range, location, and brand/company name.  Image Modified
Provider Name: You can filter for a singular provider for a review or compare several providers. Primary Trade: Search for providers by one trade or several similar trades to get insight on trade specific performance. Primary Priority: Look at scores associated with work orders of the same priority. State: View providers by state(s). Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers. Work Completion Date: Default state is 36 complete months. You can filter to whatever date range suits your purpose. You can not go beyond 36 months. Location: Filter for work performed at certain locations. Location Note Headers: Use this to filter out certain locations to keep from skewing data. Location Note Value: Use this to filter out certain locations to keep from skewing data. Brand: Filter for certain brands in your portfolio. Company Name: Filter for certain companies in your portfolio. Performance Level: View scores by the platform wide performance level.
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When you filter to a specific data point, your specific data will be ranked against the entire ServiceChannel platform not just that specific data in the platform. Ex: If you filter to see the performance of your plumbers, the dashboard will show how your plumbers rank against the entire platform. It will not compare your plumbers against all plumbers. |
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This chart shows how your provider(s) rank across the ServiceChannel platform and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which providers fall into a specific quartile. 
