The Price tab of the Network Summary Dashboard allows you to look at provider performance around 5 Price KPIs and compare your provider(s) across the entire ServiceChannel platform of providers.
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Price score is for US locations only due to the reliance on Core Based Statistical Analysis (CBSA) data that is defined by US Office of Management and Budget. Scoring is dynamic and heavily reliant upon current marketplace data in order to be the most relevant. |
Sections:
To view Price Score Calculations jump on over to Contractor Scorecard Calculations.
Anchor Filters Filters
Filters
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| Filters |
Refine and deepen your insights by filtering for specific provider(s), priorities, trades, geographic area, company name, and performance.
Provider Name: You can filter for a singular provider for a review or compare several providers.
Primary Trade: Search for providers by one trade or several similar trades to get insight on trade specific performance.
Primary Priority: Look at scores associated with work orders of a the same priority.
Market (US): Search for providers in Core Based Statistical Areas (CBSA). CBSAs are geographic regions defined by the US Office of Management and Budget that are anchored around urban centers of 10,000+ people along with adjacent counties that have strong social and economic ties to the urban center. This allows you to get a true comparison of provider performance, particularly around cost and speed, as the environment is more similar in that area. For example, if you compared cost for providers in Dallas, TX, you get a more accurate picture comparing them amongst each other than if you compared Dallas providers to Fredericksburg, TX providers.
Company Name: Filter for certain companies in your portfolio.
Performance Level: View scores by the platform wide performance level.
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When you filter to a specific data point, your specific data will be ranked against the entire ServiceChannel platform not just that specific data in the platform. Ex: If you filter to see the performance of your plumbers, the dashboard will show how your plumbers rank against the entire platform. It will not compare your plumbers against all plumbers. |
Anchor Provider Count Provider Count
Provider Count
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This tile shows the total amount of providers who have a Speed score for the criteria you have filtered. Click on the number to drill into who are the specific providers. |
Anchor Tiers Tiers
Overall Network Quality
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This chart shows how your provider(s) rank across the ServiceChannel platform and is broken down into quartiles: Top, Average, Below Average, and Bottom. Click on each bar to view which providers fall into a specific quartile.
When you filter for one provider, you will only see the number 1 in provider count and over the one bar that will be the color of the platform wide performance tier that provider falls in for Speed. The example below, the provider is in the average tier.
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The Provider details table shows the overall Quality Score along with Completed Repair Work Order Count and 4 Quality KPIs:
Median Invoice Amount Without Proposals Median Invoice Amount With Proposals | Invoices Completed <2 labor hrs Invoices Completed >5 labor hrs | Invoice to NTE Comparison |
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