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1. Navigate to the Administration section of Asset Manager.

2. Switch to the Asset Rules tab. That’s the place where asset scanning and validation rules live.

3. Select the preferred scanning method under Scan Method.

4. (Optional) Pick Yes under Allow an SC Mobile user to change assets on work orders. It will enable SC Mobile users to change assets on existing work orders via the details screen in SC Mobile.

5. Hit Save to apply the settings.

1. Tap New WO on the work orders list.

2. Select the location you want to submit a work order for. You land on the Create WO screen.
   
   

3. Specify which asset needs to be serviced by scanning an asset tag. When you are unable to scan, search for the asset manually.
   

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   Rw tab title Scan an asset 1. Tap Scan, and select the scanning method. Based on your settings, the following methods may be available: NFC tag QR code / barcode Info When only one of these methods is enabled, you don’t have to select anything — the required method gets automatically launched. 2. Approach your device to the asset tag to scan. Section Column width 50%  Asset is successfully scanned. You see the asset details screen. Column width 50%  Asset match isn’t found. Try to re-scan the asset tag. If that doesn’t work, search for the asset manually. Section Column width 50% Column width 50% Rw tab title Search for an asset 1. Tap Search for Asset. You see a list of assets available at the location. Section Column width 50% Column width 50% To quickly find the required asset, enter an asset Tag ID, Type, Brand, or Serial Number in the search box. 2. Once the desired asset is found, tap it to open the Asset Details screen.

   
   

4. On the asset details screen, tap Add Asset to associate the asset with the work order you are creating. The asset details appear on the WO creation form.
   

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5. Fill out the Area, Problem Type, Asset Type, and Problem Code. Then, tap Next to proceed.
   

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   Some of these fields may get automatically filled out once you add an asset — when you have a proper issue list setup.

   
   

6. On the Check for Assets screen, tap the asset you want to associate your work order with, and tap Next.

7. When applicable, check for duplicates and recalls.

8. When applicable, on the Troubleshooting screen, fully describe the problem in the text box so the service provider is as knowledgeable about your request as possible. Depending on your setup, you may also need to answer troubleshooting questions. When ready, tap Next.
   

9. Enter your phone number and detailed description of the required service. If necessary, add an attachment to your work order. Tap Next.
   

10. Review and edit the provided information on the Create WO screen if required. When ready, tap Confirm / Create WO to dispatch your service request to the provider.

1. Tap Scan, and select Scan NFC Tag.

2. Approach your device to the NFC tag on the asset.

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If the asset tag is successfully scanned, the app searches for the match and shows you the details of the asset found.

 In case you get an error upon scanning, try searching for the asset manually.