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When a work order has an associated asset, you may be required to scan and validate the asset upon check-in.

Note

Whether you can scan assets in ServiceChannel Provider depends on your client's preferences configured in Service Automation.

The ability to scan asset tags in the SC Provider mobile app comes in especially handy when you need to:

  • Validate the work order assigned to you is associated with the right asset
  • Check that the asset location captured in the database matches the asset actual location
  • Update an asset on a work orderButton for scanning assetsImage Modified

Scanning an Asset

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title⦿ How to Scan an Asset
  1. Tap Scan. Your camera opens, and you can scan either the QR or the NFC code on the asset.

Scanning an asset in SC Provider

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The scanning method depends on your subscriber’s preference configured in Service Automation. If both scanning methods are allowed, opt for the preferable method. When only one method is enabled, your camera opens right away without giving you an option to choose the method.

Switch between the two tabs below to learn what scenarios are possible after you scan an asset tag.

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titlea. ✅ Asset is successfully scanned

The app searches for the match and displays the found asset. You can review asset details, and then validate the asset.

App shows the matching asset after you scan an asset tag

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titleb. ❌ Asset isn't scanned

When scanning fails, the app shows you the following error. There may be a problem with your scanner or asset tag. Read Troubleshooting a Scanning Error below to learn how to resolve the issue.

Error that appears if scanning fails


Scanning an NFC Asset Tag

If your mobile device is natively capable of reading Near Field Communication (NFC) tags, you can search for and validate assets by scanning their NFC tags. Once you’ve scanned an NFC tag, you get the information on the associated asset. It allows you to make sure you are in front of the equipment that needs to be repaired or replaced per the created work order.

Since NFC operates over just a few inches, you should hold your mobile device close to the asset tag.

How to scan an NFC tag

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  • Only the newest iPhones have NFC enabled natively: XS, XS Max, XR, 11, 11 Pro, iPhone SE (2nd generation).
  • Your device should run iOS 11 or later.


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  • Most Android phones natively have NFC capabilities.


To scan NFC asset tags, your client should enable this scan method for you in Service Automation.

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  1. Tap Scan, and select Scan NFC Tag.

  2. Approach your device to the NFC tag on the asset.

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    Scanning an asset in SC Provider


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    Scanning an NFC tag



(tick) If the asset tag is successfully scanned, the app searches for the match and shows you the details of the asset found.

(error) In case you get an error upon scanning, read Troubleshooting a Scanning Error below.

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Troubleshooting a Scanning Error

There are a few reasons that may stand behind the scanning error, for example, the asset tag you are trying to scan is damaged, or there is an issue with the scanner on your device.

The button at the bottom of the asset details screen corresponds to your purpose of searching for the asset. In the screenshot below, the Add Asset button permits you to add the asset to an existing work order. Note that when you need to update the asset on the WO or validate the asset upon check-in, you will see the corresponding button

.

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  1. Try to re-scan an asset tag. 

  2. If the issue persists, tap Unable to Scan, select a reason, and hit Save.

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    Error that appears if scanning fails


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    Selecting a reason for being unable to scan an asset tag



  3. Tap the search icon 🔍 in the upper-right corner, and look for the required asset manually. You can enter the asset tag ID, type, brand, or serial number in the search field.

  4. Once the asset is found, tap the asset. The asset details page opens.

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Searching for the asset manually


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Asset details screen




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