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1. Tap Scan. Your camera opens, and you can scan either the QR or the NFC code on the asset.
   

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Switch between the two tabs below to learn what scenarios are possible after you scan an asset tag.

1. Tap Scan, and select Scan NFC Tag.

2. Approach your device to the NFC tag on the asset.

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If the asset tag is successfully scanned, the app searches for the match and shows you the details of the asset found.

 In case you get an error upon scanning, read Troubleshooting a Scanning Error.

1. Try to re-scan an asset tag. 

2. If the issue persists, tap Unable to Scan, select a reason, and hit Save.
   

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3. Tap the search icon 🔍 in the upper-right corner, and look for the required asset manually. You can enter the asset tag ID, type, brand, or serial number in the search field.

4. Once the asset is found, tap the asset. The asset details page opens.
   

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   The button at the bottom of the asset details screen corresponds to your purpose of searching for the asset. In the screenshot below, the Add Asset button permits you to add the asset to an existing work order. Note that when you need to update the asset on the WO or validate the asset upon check-in, you will see the corresponding button.

   
   

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1. Scan the asset that you are supposed to service or search for it manually.Image Added
2. Once the app finds the match, review the asset details, and tap Validate Asset.
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Switch between the two tabs below to learn what scenarios are possible after you tap Validate Asset.

1. Tap Scan on the Validate Asset screen, and scan either the barcode or the NFC code. The scanning method depends on the subscriber’s preference configured on the Asset Rules page.
   
   If you cannot scan an asset tag, tap Tell us why, and select a reason for being unable to scan, for example, there is a problem with your scanner, then tap Save. Now, you can manually search for the required asset.
   

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2. When no match is found, the process stops here. No changes can be made to this work order.
   
   In case the matching asset is found, review the asset details, and tap Validate Asset.
   

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3. If the asset is successfully validated, a record will be added to the WO list view stating that the asset is validated. You can edit and update this service request now.
   
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   If the asset is found, but the validation fails, you cannot update any information on this WO. Nor can you stop logging the activity time.

The ability to work on the service request without validating the asset when it’s required depends on your client’s preference set on the Asset Rules page of Asset Manager.

1. Tap Tell us why to specify why you are unable to scan an asset.
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2. Select a reason, for example, there is a problem with your scanner, then tap Save.
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3. Tap the search icon 🔍 in the upper-right corner, and search for the asset by asset tag ID, type, brand, or serial number.

4. If no matching results are found, tap Unable to Validate, and select a reason.
   

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5. Hit Save. The Asset Not Validated overlay pops up informing you that the asset validation is required.

6. In the overlay, tap Exit Validation to skip the validation process. A record is added to the work order stating that the asset cannot be validated.
   

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You can continue working on this service request via SC Provider.