2024 Release 2 for Providers
- Lauren Covahey
Updates to empower your business
Help to ensure you get the right work orders
Very often, when service providers decline work orders, it’s simply because of a mismatch between the customer’s needs and the coverage information in the provider’s profile. Now, if you are declining work orders in a certain trade or geographic service area, you may get prompts on your provider homepage to update that information in your provider profile.
Take Action:
Log in to ServiceChannel and click the “profile” tab at the top of your homepage.
Check to make sure your profile is complete, and your trades and service coverage are accurately represented.
Update your profile whenever you receive a prompt or your business changes.
Taking these steps now will help ensure you’re not missing the work orders that match your capabilities or having to decline work orders that don’t. Having a complete, accurate profile also boosts your chances of being discovered and invited by new customers using ServiceChannel Provider Search.
How to update your service coverage:
Expand your scope of service with refrigerant tracking
Ever-evolving environmental requirements for tracking refrigerants is a growing challenge to your customers whose businesses rely on top-functioning refrigeration equipment. Fortunately, ServiceChannel offers these customers the industry’s most powerful, and reliable solution to manage refrigerant tracking in real time.
With this release, we’re giving your customers more ways to retain your services to help them manage and track refrigerant leaks and stay compliant with regulations. If your customer engages you for refrigerant-related preventative maintenance, you can now:
Easily update refrigerated asset data within PM work orders.
Record multiple leaks for multiple assets within a single work order.
Capture acknowledgment that proper procedures and best practices were followed during each leak inspection.
Certification verification for refrigerated assets to ensure compliance.
Simplify the process of collecting technician certifications.
Take Action:
If you have customers using ServiceChannel’s refrigerant tracking system, make sure they are aware of these new ways to engage your service.
If you think their operations would benefit, point them to more information about ServiceChannel’s Refrigerant Tracking solution.
Check out our new Provider Guide to Refrigerant Tracking for helpful information about making this critical service a profitable part of your business.
Original contractor scorecard retired
When we launched a new version of the contractor scorecard in July of 2023, we pledged to keep the original available to give facilities teams who had the original integrated into their provider evaluation systems enough time to update to the new one.
As of this week, the original scorecard version has been retired and the new scorecard is the only option available:
The new scorecard is fully aligned with the algorithms behind ServiceChannel Provider Search. It gives you and your customers the same, near real-time view of where you stand and what you can do to improve:
New price and engagement scores highlight your cost effectiveness and how well you use the ServiceChannel platform.
A deeper view on all scores (Speed, Quality, Price, and Engagement) enables you to drill down to the key performance indicators (KPIs) that make up your scores — and get this information for specific customers and work orders.
Powerful filters enable you to benchmark your performance against your true peers—other providers in the same trades and geographic areas, serving customers in the same industry.
You will no longer receive automated reports from the original scorecard. However, you can easily generate even more insightful reports from the new scorecard.
Learn more about the new scorecard.
Get detailed instructions for setting up automated reports.
We are committed to providing you with the tools and features you need to succeed. Thank you for being an essential part of the ServiceChannel community. We look forward to continuing to support your growth and success.