The main section of Analytics the display area of all dashboards. This area is divided into 6 sections:
Selected Dashboard Name. The dashboard that is displayed in the Dashboard Display Area (section 6). Click the heart icon to save it as a favorite.
Filters. Click the arrow to view and select filter criteria for the selected report. See Filtering an Analytics Dashboard for more information.
Navigation Menu. Navigate to other areas of Analytics, including the dashboards you have saved as a favorite, as well as boards and custom folders (where accessible).
ServiceChannel’s Standard Dashboards are available on the left pane. Click any Dashboard to see its respective data. See Standard Analytics Dashboards for more information.
Refresh, Gear, and Icons.
Click Refresh after selecting filtering criteria. See Filtering an Analytics Dashboard for more information.
The Gear icon is where you can download, send, and schedule reports.
The Icons take you to Analytics help and your account information.
Dashboard Display Area. Selecting a Dashboard will load the data in the main area. Tabs along the top of this area depict all reports available on the selected Dashboard.