Admin Users create work orders in ServiceNow much in the same way that non-admin users do. When an Admin User logs in to ServiceNow, their landing page view presents a ServiceChannel branded panel with a link to the work order creation module. In that module, the process of creating a work order is indistinguishable from the process non-admin users experience.
⦿ How to Create a Work Order for Admin Users
- Log into ServiceNow.
- On the landing page, click the Create Work Order.
- Enter the Location name in the Location ID/Name text entry field.
- Click the magnifying glass icon and select the Location from the list that appears in the modal.
- Enter the Area where the work order is being created for, or
- Click the magnifying glass icon and select the Area from the list that appears in the modal.
- Enter the Problem Type, or
- Click the magnifying glass icon and select the problem from the list that appears in the modal.
- Enter the Asset, or
- Click the magnifying glass icon and select the Asset from the list that appears in the modal.
- Enter the Problem, or
- Click the magnifying glass icon and select the Problem from the list that appears in the modal.
- Depending on your company’s configuration, the remainder of the work order form may or may not auto complete the Trade, Category, Priority and NTE. If any of the aforementioned fields do not auto complete, enter values according to your company’s policies and practices.
- You can add digital files, such as, images or manuals to the work order by clicking the paperclip icon on the top right of the work order creation screen.
- Enter a detailed description of the issue.
- Click the Submit button to complete the process.
- The screen that opens, after the work order is submitted, provides you an additional
- opportunity to review and or adjust the work order you just submitted.