Features and improvements
Work Orders. The dashboard settings in the ServiceChannel Mobile app have been expanded. The following dashboard settings have been added:
During the work order creation process: Turn Off Problem Description, Show Private Store Notes, Days Of History To Display, Confirmation Message, Enable Location Notes, Always show location notes, and Hide work order priority field.
On the Confirm/Create WO screen: Enable Accounting Fields, Show Recipients, Add Copy Recipient, Delete Copy Recipient, and Enable Work Order field.
All these settings can be enabled and managed on the Request Confirm and Request tabs under the dashboard settings in Service Automation.
Bug fixes
Work Orders. Due to an internal issue, a work order created in the app was assigned to the wrong provider. Overrides configured in your dashboard issue list were not triggered based on the response to the troubleshooting questions.
This version was released on Apr 6, 2023.