Failed Payments

Should payment for a batch fail for any reason, such as insufficient funds or invalid recipient accounts,  you will get a notification through email and the batch has a failed status in Payment Manager, and lists in the Errors tab.

When a payment fails, you need to manually pay that batch again using one of your stored payment methods using the Retry function.

How to Retry Payment for a Failed Batch

1. On the Payment Manager page, click the Errors tab. The list of failed payment batches appear.
2. Expand the desired payment batch by clicking the expand icon. The list of service providers being paid and the summary information appears.

Click the Retry button. Payment is initiated for the failed batch.

Heading 2 looks like this - choose Heading 2 and then change the color to the top row, 5th from the left.

and Heading 3 should look like this - choose Heading 3 and then change the color to the top row, 5th from the left.