Failed Payments
Should payment for a batch fail for any reason, such as insufficient funds or invalid recipient accounts, you will get a notification through email, and the batch has a failed status in Payment Manager and lists in the Errors tab.
When a payment fails, you need to manually pay that batch again using one of your stored payment methods using the Pay Again function.
Paying for a Failed Batch
⦿ How to Pay for a Failed Batch
- On the Payment Manager page, click the Errors tab. The list of failed payment batches appear.
- Expand the desired payment batch by clicking the expand icon. The list of service providers being paid and the summary information appears.
- Click the Pay Again button. Payment is initiated for the failed batch.