The scenario is as follows: two technicians are working on the same work order. These techs are checking in and out at different times.
For example: Tech1 arrived on-site 6:28 am, but found he needed assistance. Tech2 arrived to assist and checked in at 7:06 am. Tech2 checked out at 8:10 am; Tech1 checked out at 8:50 am.
Empty IVR Usage and Order Details indicated initially on a web page:
XML Example:
1. Tech 1 checks in
<?xml version="1.0"?> <DATA2SC PIN="99999" ID="146889"> <CALL TR_NUM="661234567" STATUS="ON_SITE"> <CHECK TYPE="IN" ID="1" DATETIME="2016/01/18 06:28:00"></CHECK> </CALL> </DATA2SC>
2. Tech 2 checks in
<?xml version="1.0"?> <DATA2SC PIN="99999" ID="146889"> <CALL TR_NUM="661234567" STATUS="ON_SITE"> <CHECK TYPE="IN" ID="2" DATETIME="2016/01/18 07:06:00"></CHECK> </CALL> </DATA2SC>
3. Tech 2 checks out
<?xml version="1.0"?> <DATA2SC PIN="99999" ID="146889"> <CALL TR_NUM="661234567" STATUS="ON_SITE"> <CHECK TYPE="OUT" ID="2" DATETIME="2016/01/18 08:10:00"></CHECK> </CALL> </DATA2SC>
4. Tech 1 checks out
<?xml version="1.0"?> <DATA2SC PIN="99999" ID="146889"> <CALL TR_NUM="661234567" STATUS="COMPLETED_PENDING" > <CHECK TYPE="OUT" ID="1" DATETIME="2016/01/18 08:50:00" COMPL_DATE="2016/01/18 08:50:00"></CHECK> </CALL> </DATA2SC>
Resulting IVR Usage and Order Details indicated on a web page: